1Z0-1064-21最も有効な質問と解答で勉強

2026年にOracle B2B Service 2021 Implementation Essentialsへ挑戦するなら、再受験にかかる費用負担はできるだけ避けたいところです。Tech4Examの1Z0-1064-21練習問題で本番形式の問い方に慣れておけば、一度で結果を出すための土台づくりが進みます。

Oracle 1Z0-1064-21 試験概要:

Oracle 1Z0-1064-21 試験シラバストピック:

1Z0-1064-21試験のQ&A – 受験前に知っておきたいこと

Oracle B2B Service 2021 Implementation Essentials 認定 1Z0-1064-21 試験問題：

問題 #1

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. Multiple users cannot use your sandbox at the same time.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

問題 #2

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

問題 #3

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Service requests
B. Social network
C. Contacts
D. Notes
E. Sales opportunities

問題 #4

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B. First Response is due on Friday, 12 noon EST.
C. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
D. Resolution is due on Saturday, 2 PM EST.

問題 #5

Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C. a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

解説：