U+ Bank has a chat bot to service its customers. When customers initiate a chat, they are asked to describe the issue they would like to resolve. U+ Bank wants to increase customer satisfaction by assigning the support agent from the correct department to help the customer.
As a data scientist, you need to create a model which will predict the correct department based on the customer's input. To do this you build a_______________.
A. Text categorization model
B. Pegs machine learning model
C. Adaptive model
D. Text extraction model